Zurv is an autonomous AI agent that handles customer reviews, inquiries, and feedback for retail businesses. It reads, responds, and learns, 24 hours a day, across every location.
Google, Yelp, Facebook. Customers leave feedback across a dozen platforms. Your team checks maybe two of them, maybe once a week.
The same complaint appears at 12 different locations. Nobody connects the dots until it becomes a crisis. By then, you've lost the customers who bothered to tell you.
A frustrated customer writes a 1-star review on Monday. Someone responds Thursday. The customer has already told 10 friends.
Every competitor gives you a dashboard and says "good luck." Zurv does the work.
Zurv monitors Google, Yelp, Facebook, and social mentions across all your locations. It drafts responses that match your brand voice, handles the routine 80% autonomously, and flags the 20% that need a human eye.
Zurv connects feedback across every location. Bathroom complaints trending at 3 stores? Slow checkout surging on weekends? You'll know before it becomes a crisis.
Every store manager gets a personalized digest: what customers said, what improved, what needs attention. No login required. Just an email that matters.
Link your Google Business profiles, Yelp pages, and social accounts. Zurv starts monitoring immediately.
Zurv learns your brand tone from your existing responses. Professional, friendly, apologetic when needed. It sounds like your best customer service rep, not a robot.
Reviews get answered in minutes, not days. Patterns surface before they become problems. Your team focuses on what actually needs a human.
Zurv makes sure that never happens again. Across every location, every platform, every hour of the day.
Built for the operators who know that customer experience isn't a department. It's the whole business.